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Our People Make the Difference

With an average tenure of over 15 years of experience, we are ready to serve your supplemental benefits needs.

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Jerry Horton President/CEO View Bio
Jerry Horton

I began my insurance career in 1997 as a broker for an insurance agency in Central Texas. Throughout my career, I helped develop and drive the overall strategy to launch and distribute supplemental health products for a variety of companies. As President and CEO of APL, I’m excited to lead a team of amazing colleagues to serve our broker partners, employer groups and insured customers. Our goal is to provide innovative products and deliver exceptional service. In my free time, I enjoy spending time with my wife and three teenagers, playing golf and watching collegiate sports.  

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Dianne Aycock Vice President, Administrative Operations View Bio
Dianne Aycock

I began my career at APL at the age of 18 in the file room. Today, my teams include Customer Service, Policy Issue, Billing, Claims, Commissions and Information Systems. I enjoy that I’m challenged each day to work with excellence and have opportunities to be a blessing to our customers and our colleagues. Our goal is to delight our customers; when a customer is delighted, so am I! Outside the office, I enjoy spending time with my family, traveling and reading.

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Amy Roush AVP of Marketing View Bio
Amy Roush

Since 2010, I’ve contributed to the evolution of the marketing team by utilizing my marketing and public relations experience in the financial services industry. As AVP of Marketing, I see each day as an opportunity to assist our broker partners with innovative ways to showcase our extensive product portfolio. I love that each day is different and offers new and exciting challenges. In my free time, I enjoy spending time outdoors and watching my daughter play on the high school drumline.

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Edie Holder AVP of Claims View Bio
Edie Holder

I began my career with APL in 2000. In my current role as AVP of Claims, I oversee all aspects of claims management, identifying and implementing new technology to improve and streamline claim processes. I enjoy spending time outdoors with my family and pets.

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Walter Jacobs AVP of Information Services View Bio
Walter Jacobs

Prior to coming to APL in 2017, I held senior IT leadership positions in a variety of companies including American Airlines, Sabre Airline Solutions, Amadeus and L3 Communications. While in these positions, I was responsible for product development, business development and IT management, high-tech system integrations and deployment across global cloud-based applications. As AVP of Information Services, I lead a team of IT professionals that handle infrastructure management, digital information architecture, web development, data warehouse management and data analytics. When I’m not at work, I enjoy spending time with my wife and two adult children.

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Sharon Starnes AVP of Customer Service View Bio
Sharon Starnes

I joined APL in 1983, and over the years I’ve had the opportunity to work in many different capacities throughout the organization. My current position as Manager of Customer Service allows me to do what I have enjoyed most, working directly with our customers. When I’m not working, I enjoy vacations to the beach or just spending time with family, especially my grandchildren.

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Cynthia Decareaux Technology Infrastructure Manager View Bio
Cynthia Decareaux

I began my career at APL in 2011. As Technology Infrastructure Manager, I enjoy directing the ever-changing technical environment and identifying opportunities to improve processes through emerging technology. Every day brings new opportunities to improve our systems and provide business and customer service support to our internal and external customers. Outside of work, I enjoy spending time with family and traveling.

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Corinne Henyan Enrollment Services Manager View Bio
Corinne Henyan

I began in the insurance industry in 2005. Most of my career has been spent on the worksite/voluntary side of the insurance business, concentrating on electronic enrollments, project management and evolving technology. At APL, I work to integrate enrollment platforms, add Artificial Intelligence (AI) processes to enrollments and help “future proof” our company through technology. I enjoy travel, adventures and spending time with my labradoodle, Gus.

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Carrie Jefferson Application Development Manager View Bio
Carrie Jefferson

I joined APL in 2014 as a Senior Software Developer, bringing with me an extensive background in insurance and a broad technical skillset. In my current role as Manager of Application Development, I oversee our business solutions needs including the day-to-day operations and maintenance of our claims and policy administration application. When I’m not at work, I enjoy cooking and spending time with my family.

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Shannon Myers Group Underwriting & Compliance Manager View Bio
Shannon Myers

I started my career in insurance when I joined APL in 2001. In my current position, I work collaboratively with actuaries, compliance and product development teams to help create group products relevant in today’s worksite marketplace. My role also provides me the opportunity to support the sales team by leading the underwriting team through the proper risk review of new and renewal groups for profitable sales growth. When I am away from the office, I enjoy reading a good book, spending time with my grandchildren and traveling with my family and friends. 

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Kathy Parker PMO & Document Management Manager View Bio
Kathy Parker

I began working for APL in 2007 and during that time I’ve worked in a variety of areas including claims, finance and underwriting. As manager of APL’s PMO and Document Management, I utilize my LEAN Six Sigma Green Belt certification to help APL serve our customers more efficiently. My passions are faith, family and fiddle. On weekends, you’ll find me playing bluegrass music with my husband or snuggling with my adorable grandchildren.

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Steve Toby Product and Field Training Manager View Bio
Steve Toby

Before joining APL in 2021, I spent 34 years in a successful career at Guardian Life where I was responsible for all aspects of supplemental health, as well as dental and vision product development. As product manager at APL, I work with cross-departmental leaders to ensure successful creation and execution of a product development roadmap and effective training programs. I live in Livingston, NJ with my wife Kathy. Our son, Jack attends the University of Delaware and our daughter, Margaret, and grandson, Jaden, reside in Texas. When I’m not visiting with family or volunteering for the Livingston Soccer Club, I enjoy the Beatles and have an extensive memorabilia collection. Also, I swore my allegiance to the New York Mets in 1973 and have never wavered.

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Laurie Crow Broker Relations Manager View Bio
Laurie Crow

I’ve had the good fortune to be employed within the insurance industry for over 30 years. Those years have been filled with pure career joy, true dedication and a passion for assisting brokers, employer groups and employees with any and all service needs. I love my job and wouldn’t trade it for anything. Life is too short to be spent doing anything for which you don’t have passion.

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Matt Grelle Broker Relations Manager View Bio
Matt Grelle

I have been blessed with a great team, and great company culture at APL. Together we provide our partner agencies with an array of group supplemental products that continuously adapt and evolve. When I’m not working, you’ll find me with my wife and two dogs, or playing golf.

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Becky Van Hoosen Broker Resources Manager View Bio
Becky Van Hoosen

Since 2002 I’ve had the privilege of working with brokers who work tirelessly to ensure their clients have protection when they need it most. I enjoy serving our broker partners and hearing how we can help make the business of supplemental benefits educational, fun and exciting. I look forward to identifying and implementing new technology to improve and streamline processes for our partners, and make it easier to work with APL. I’m blessed with a husband and children who enjoy adventure and many different activities that keep us busy outside of work.

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Diona Manwell Senior, Broker Resources View Bio
Diona Manwell

My career in the insurance industry began in 1997 as a Customer Service Rep processing new business. Wanting to better myself and grow in the business, I became licensed for Life and Health, and in my current role, I’m honored to assist our brokers with the variety of challenges they face daily. When not working with our broker partners, I can be found at the lake spending time with my husband, our children and nine grandchildren.

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Kellee Sloan Senior, Broker Resources View Bio
Kellee Sloan

I began my career in the insurance business in 1993 and have spent the vast majority of my time working with brokers. My job in Broker Resources allows me to build personal relationships with our brokers and to build trust so I can help them do what they do best. In my spare time, I enjoy time with my children and my precious granddaughter, watching football and OKC Thunder basketball.

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Lindsay Bowman Broker Resources View Bio
Lindsay Bowman

I began my career at APL in 2013. I started in Underwriting but my background in Customer Service eventually led me to my real passion, Broker Resources. I enjoy working alongside our brokers and helping them manage their APL business. Outside of work, I enjoy spending time with my four kids, two dogs and husband. On the weekends, you can find us grilling or out on the boat.

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Mike Garretson Broker Resources View Bio
Mike Garretson

I've been supporting independent insurance brokers since 2015 and joined the APL team in 2021. Previously, I worked in the fields of Spanish bilingual education and international public relations in the U.S. and Europe. Coming from an insurance family, I'm passionate about fostering an understanding between brokers and the Home Office—making the onboarding process as efficient and effective as possible. I’m a lover of languages and enjoy problem solving, current affairs, traveling, gardening, spending time with my wife and family and listening to music.

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Brenda Hernandez Broker Resources View Bio
Brenda Hernandez

I was honored to join APL’s Broker Resources team in 2018. I’m grateful to work with such an awesome team and a company that truly cares for its employees. I have several years of benefit implementation, project management and customer service experience that provide me the skill set to confidently support our brokers and their clients’ needs. My husband and I spend our spare time with our children and grandchildren. We also enjoy traveling and finding new and exciting places to eat.

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Barbara Woods Broker Resources View Bio
Barbara Woods

I joined the Broker Resources team in 2015. Prior to coming to APL, I worked over 14 years in Project Management. I’ve obtained my Life and Health license and enjoy serving our brokers and their clients to make each experience the best. When not working, I enjoy spending time with my husband and twin girls. I’m also an avid gardener and cook.

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